Purchases and consumer rights
Legal help with warranty disputes
A warranty gives you additional protection if a product or service develops a defect. If a business refuses to honor its commitment or you disagree about what the warranty covers, our lawyers help you understand your rights under Swedish law and pursue your claim.
- Response within one business day
- Experienced lawyers
- Online, wherever you are
What is a warranty?
A warranty is a voluntary commitment from a business to assume responsibility for a product or service for a specified period. The business determines the length and terms of the warranty, including which defects it covers and which circumstances are excluded.
Warranty protection varies between businesses and products. The written terms are therefore important when determining whether the business must repair or replace the product, redo the service, reduce the price, or provide another remedy.
During the warranty period, the business generally has to show that the defect was caused by something excluded from the warranty, such as an accident or improper use.
Warranties and statutory consumer rights
A warranty supplements your rights under Swedish consumer law. It does not replace or limit those rights.
When you purchase goods from a business, you generally have three years to report an original defect. For services, the time limit is normally three years. It may be ten years for work performed on land, buildings, or other fixed property.
You may therefore have a valid claim even after the warranty has expired. Whether the business is responsible depends on the type of defect, when it appeared, and the evidence available.
When a business rejects your warranty claim
A business may reject a claim because it considers the defect normal wear and tear, accidental damage, improper use, or an issue outside the warranty period. A rejection does not necessarily mean that the business is correct.
Save the warranty terms, receipt, agreement, correspondence, photographs, and any technical reports. Written documentation makes it easier to assess the claim and show what happened.
Our lawyers review the warranty terms and relevant consumer protection rules. We also help you formulate your demands and communicate with the business when you disagree about responsibility.
How we can help you
Warranty disputes often depend on how the terms are written, what caused the defect, and what each party can prove. Our lawyers assess your situation and help you take the next appropriate step.
Review of the warranty terms
We examine the warranty, purchase agreement, and other relevant documents to determine what the business has committed to providing.
Assessment of your rights
We assess whether you may have a claim under the warranty, consumer protection legislation, or both.
Written claims and negotiations
We help you present a clear claim, respond to the business’s objections, and negotiate an appropriate solution.
Assistance with a dispute
If the parties cannot agree, our lawyers help you prepare the matter for further review and represent your interests throughout the dispute.
Get legal help with warranty issues
Schedule a 15-minute meeting with a lawyer to review and discuss your situation.
If you need further assistance, we’ll explain your options, how we can assist you, and what it would cost. If you hire us for your case, the cost of the first 15 minutes will be deducted from your final bill.
Talk to a lawyer
15-minute legal consultation
A brief meeting for quick guidance. Get answers to your questions, understand your rights and options, and learn how to move forward.
Need more help? You can also schedule a longer meeting with a lawyer for assistance with a specific task or a more complex situation.
Concerned about the cost? In some cases, part of the cost may be covered by legal expenses insurance or legal aid. We also offer payment plans through Klarna. Learn more about costs and financing →
Get help from our lawyers
Meet with one of our lawyers when you need help interpreting warranty terms, presenting a claim, or handling a dispute with a business.
Mirxan Özalp
Jur. kand.
Mirxan is a lawyer with a Swedish law degree from 2023. He focuses particularly on matters within real estate law, housing and tenancy law, and construction law. He also assists clients with general civil law matters, including contract law and…
Farid Laghrissi
Farid holds a Master’s degree in Business Law and works as a lawyer at Kliently.
Farid holds a Master’s degree in Commercial and Business Law from Linköping University and graduated in 2022. He assists both private individuals and businesses with legal matters across several areas of law. As a private individual, you can turn to…
Mirella Nunes Siqueira
Consulting lawyer
Mirella works as a lawyer at Kliently, specialized in business law, financial family law, labor law and consumer law. It’s easiest to book a meeting with Mirella through the Kliently app if you’re in need of a quick consultation. If…
FAQ
Frequently asked questions about warranty
The written warranty terms determine what is covered. A warranty may apply to the entire product or service, or only to specific components and defects.
No. A warranty is generally voluntary. However, a business that provides one must comply with its commitment. Your statutory consumer rights apply whether or not a warranty exists.
Yes, in some situations. An expired warranty does not remove your statutory right to report an original defect within the applicable time limit.
Ask the business to provide its decision and reasons in writing. Save the warranty terms and other evidence. Our lawyers help you assess the rejection and determine how to proceed.
Book a free 15-minute consultation
Tell us briefly about your situation, and we’ll get back to you within one business day to schedule a video consultation.