Do you need help with a consumer complaint?
A consumer complaint is a formal notification to the seller that a product or service doesn’t meet what the seller has promised. You can file a complaint when a product is defective, has a malfunction, or doesn’t meet the requirements for proper functionality. Filing a complaint is your right and an important part of consumer protection. It allows you to have a faulty product repaired, replaced, or refunded. You have the right to file a complaint about a product or service within three years of purchase, but it’s important to do so as soon as you discover the issue.
How to file a complaint about a product or service
Contact the seller
The first step is to contact the seller and inform them that you wish to file a consumer complaint, either in writing or verbally. Clearly describe the defect and specify the compensation you’re seeking. You may request a repair, a replacement, or a return with a refund.
Keep receipts and proof
It’s important to retain the receipt and any other relevant documentation as proof of purchase. Supporting materials, such as photos of the defect, can also be helpful.
Time limits
By law, you must file a complaint within a reasonable time after discovering the defect. What constitutes a reasonable time depends on the nature of the defect. For easily noticeable issues, you should contact the seller immediately, before using the product. For hidden defects, contact the seller as soon as you detect the problem, explaining why it took longer to identify. The seller has the right to attempt to rectify the issue, but if they can’t, you may be entitled to a replacement or refund.
Your rights when filing a complaint
Repairs and replacements
If the product is defective, you have the right to request that the seller repair it or replace it with a flawless product. The seller is entitled to attempt a repair first when after having received a consumer complaint.
Price reduction and refund
If repair or replacement isn’t possible, you may be entitled to a price reduction or a full refund, especially if the defect is substantial.
Compensation for damages
In certain cases, you may be entitled to compensation for costs incurred due to the defect, such as damage caused to your other property by the defective product.
What we help with regarding consumer complaints
Legal advice
We provide advice on your rights regarding complaints and guide you through the process. We make sure you understand how to proceed to receive proper compensation.
Documentation and filing
We assist you in compiling the necessary documentation for your complaint, including receipts, proof of defect, and written communication with the seller.
Representation
If the seller refuses to resolve the issue, we can represent you in negotiations or a potential dispute. We ensure your rights are protected and that you receive the compensation you deserve.
Get legal help today
Do you need help with consumer complaints? You can always get in contact with our lawyers within just 24 hours when you need quick answers to your questions. Or you can email or call us whenever you need to hire a lawyer for legal assistance.
FAQ about consumer complaints
How long do I have to file a complaint about a product?
You have the right to file a complaint about a product within three years of purchase. However, it’s important to file the complaint within a reasonable time after discovering the defect. What constitutes a reasonable time depends on the defect.
What should I do if the seller refuses to fix the problem?
If the seller refuses to address the issue, you can file a claim with the Swedish National Board for Consumer Disputes (ARN). Be sure to save all documentation to support your claim.
Can I get my money back when filing a complaint?
Yes, if repair or replacement isn’t feasible and the defect is significant, you may be entitled to a full refund.
