Are you aware of your consumer rights?
As a consumer, you have rights when purchasing goods and services. Consumer laws protect you by regulating aspects such as complaints, warranties, and safeguards against misleading advertising or unfair contract terms. These laws ensure fair treatment in your dealings with businesses.
What consumer laws offer you
Purchases of goods and services
You have the right to receive accurate information about products, prices, and terms when making a purchase. Businesses are required to provide clear and truthful information, as well as a written confirmation of the purchase, either digitally or in print.
Complaints and warranties
If a product is faulty, it’s your right as a consumer to file a complaint. The complaint period lasts for three years from the purchase date, but you have to notify the seller of the defect within a reasonable time. Some defects may appear immediately, while others might take time to become noticeable. Many products also come with a warranty that provides additional protection beyond your right to complain.
Right of withdrawal
For purchases made remotely, such as online or over the phone, you have a 14-day right of withdrawal under The Act on Distance Contracts. This allows you to cancel the purchase and get a refund if you notify the seller within 14 days of receiving the item.
Unfair contract terms
Consumer protection laws guard against unreasonable contract terms that excessively favor the business or mislead the consumer. If a contract term is deemed unfair, it can be invalidated.
Marketing
Businesses must follow strict marketing regulations. For example, deceptive and aggressive advertising is prohibited. As a consumer, you’re entitled to clear and accurate information in all advertising, and businesses cannot use misleading marketing to coerce you into purchases.
What we help with regarding consumer rights
Legal advice
We provide guidance on your rights as a consumer and help you navigate the laws governing the purchase of goods and services. Whether it’s a complaint or canceling a purchase, we’re here to assist.
Dispute resolution
If you’re involved in a dispute with a business, we can help resolve the issue. We represent you and make sure your rights are protected.
Contract review
We assist in reviewing and understanding contracts and terms before you sign, giving you confidence in your purchasing decisions.
Get legal help today
Do you need help with consumer rights matters? You can always get in contact with our lawyers within just 24 hours when you need quick answers to your questions. Or you can email or call us whenever you need to hire a lawyer for legal assistance.
FAQ about consumer rights
What is the right to file a complaint?
The right to complain means you can report a defective product within three years of purchase. However, you must notify the seller within a reasonable time after discovering the defect.
What is the right of withdrawal for remote purchases?
The right of withdrawal allows you to cancel a remote purchase (e.g., online or phone) within 14 days. You must inform the seller within 14 days of receiving the product to get a refund.
What can I do about an unfair contract term?
If you find a contract term unreasonable, consult a legal expert. At Kliently, we help you assess whether the term is valid and guide you on the next steps.
