{"id":485,"date":"2022-12-29T11:04:12","date_gmt":"2022-12-29T10:04:12","guid":{"rendered":"https:\/\/kliently.se\/?page_id=485"},"modified":"2025-05-05T09:58:53","modified_gmt":"2025-05-05T07:58:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/kliently.se\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"faq-container\">        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">01<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">What services does Kliently offer?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Kliently delivers a comprehensive suite of legal services tailored to the distinct needs of individuals, businesses, and entrepreneurs. Our offerings span expert legal consultations, strategic planning for enduring legal resilience, access to a wide range of legal document templates, assistance with legal documents, and professional representation in negotiations and court proceedings.<\/p>\n<p>Committed to empowering our clients, we provide the support necessary to navigate legal challenges, safeguard rights and interests, and achieve legal objectives with confidence across all areas of law.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">02<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">How can I talk to a Kliently lawyer?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Getting started with Kliently is easy. Download our app to your smartphone from the App Store or Google Play. You register by entering your first and last name, your email address and choosing a password.<\/p>\n<p>Once you have verified your email address, you can book a 15 minute video meeting with the lawyer of your choice based on legal area, language spoken and time availability. The video meetings are conducted within the app.<\/p>\n<p>If you have any questions, do not hesitate to contact us via info@kliently.se. You can also call us on 08 \u2013 410 05 220.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">03<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Can Kliently help me with legal documents?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Yes, whether you are a private person, a business or an entrepreneur, we offer a range of legal document templates that you can download and fill in yourself. Additionally, we provide the option to work with a lawyer who can assist you in completing the document to ensure it meets your specific needs.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">04<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Can businesses and entrepreneurs use Kliently&#8217;s services?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Yes, our services cover all the needs of businesses and entrepreneurs. We also help many solo entrepreneurs who want to get started or who are already active and have questions.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">05<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Who are the Kliently lawyers?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>At Kliently, our team consists of both in-house lawyers and affiliated attorneys who operate their own law firms but also offer video consultations through our platform. Regardless of their affiliation, each lawyer you choose through the Kliently app holds a Swedish law degree, ensuring they are fully equipped to provide you with competent and reliable legal support.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">06<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">What does Kliently services cost?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>A video meeting with one of our lawyers is priced at SEK 495, VAT included.<br \/>\nIf you require further legal assistance beyond the initial consultation, you and your lawyer will carefully review your case together. You will discuss and agree upon the costs for continued legal services.<\/p>\n<p>Additionally, your lawyer will explore your eligibility for legal protection options, such as those available through your insurance or state-provided legal aid. They will also determine if you qualify for a public counsel. This comprehensive approach ensures you&#8217;re fully informed of all potential avenues for support and assistance.<\/p>\n<p>We always offer the agreements and legal documents you can write with us at fixed prices. The cost differs depending on the document and whether you choose to write a standard document yourself or if you want to tailor it together with our lawyers. You can find the prices for the agreements directly on our website, next to each agreement.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">07<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">How long are the video meetings?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>The standard length for our video meetings is 15 minutes. Most legal questions are answered within this timeframe, but if your situation requires more time, you can get continued support via additional 15 or 30 minute meetings.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">08<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Is 15 minutes enough to answer a legal question?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Typically, yes. Most of the questions that are raised during our video meetings are solved within 15 minutes. If your question requires more time, you can get further support via additional 15 or 30 minute meetings. If you have a case that requires continued legal assistance, then you and your lawyer will discuss the details of the process and pre-agree on the cost.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">09<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">What happens if I need more help after a video call?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Should your query require more time to address than our initial video consultation allows, your lawyer will outline the appropriate next steps for you. Depending on the complexity of your needs, you might schedule another video meeting, either 15 or 30 minutes in length, or you may find that your situation requires ongoing legal assistance.<\/p>\n<p>For cases that demand extended support, your lawyer will detail the process, ensuring mutual agreement on the terms and costs of their legal representation or counsel services before moving forward.<\/p>\n<p>Moreover, your lawyer will investigate potential sources of legal support on your behalf, including any benefits available through your insurance or from state-provided legal aid. This ensures you&#8217;re informed of all accessible resources.<\/p>\n<p>If your lawyer is affiliated with Kliently as a consultant, they are equipped to formally take you on as a client within their own law practice.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">10<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">What legal area can I get help with from Kliently?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>At Kliently, we cater to a wide range of legal needs. Whether you&#8217;re an individual seeking personal legal advice, an entrepreneur navigating the complexities of starting or running a business, or a company dealing with corporate legal matters, our expertise covers all legal areas. Our goal is to provide accessible, comprehensive legal assistance to everyone, regardless of your legal challenge.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">11<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Can I use the Kliently app abroad?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Yes, you can use the Kliently app wherever you are as long as you have access to an internet connection that can handle video and audio. We receive calls from all over the world for questions and legal errands within Swedish legislation.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">12<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Can I change lawyer?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">Yes, after a first video meeting with a lawyer, if you have more questions, either on the same topic or another one, do not have to book a follow up meeting with the same lawyer, you can choose any other lawyer in our app.<\/span><\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">13<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Can I choose a lawyer who speaks my preferred language but does not specialize in the legal area related to my concern?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>While we understand the importance of clear communication and strive to match you with a lawyer who speaks your preferred language, expertise in the relevant legal area is crucial for providing effective legal assistance. At Kliently, we endeavor to offer the best match that accommodates both language preference and legal specialization. If a direct match isn&#8217;t available, we offer alternative solutions, such as involving a legal professional with the necessary expertise and ensuring language support through translation services or multilingual team members. Our goal is to ensure you receive proficient legal advice in a language you are comfortable with, without compromising on the quality of legal expertise.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">14<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">How can I share documents with my Kliently lawyer?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>The lawyer you have your meeting with will let you know where to send your documents, either by email or by sending a text message with the documents attached. The lawyer will give you an option that works easily for you. Just make sure you have a digital copy of your documents available so you can send them during the meeting if needed.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">15<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">How do I cancel my video meeting?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>You can cancel your video meeting from the app up until the meeting starts. You can cancel free of charge up to 24 hours prior to the meeting. If you cancel within less than 24 hours or if you are absent from the video call, you will not receive a refund.<\/p>\n<p>To cancel a meeting:<br \/>\n1. Go to Bookings and click on the meeting your want to cancel<br \/>\n2. Click on &#8220;Cancel&#8221; and follow the instructions<br \/>\n3. If you cancel more than 24 hours prior to the meeting, you will receive a refund within a week.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">16<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Are the legal consultations offered by Kliently confidential?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Absolutely. All consultations and legal services provided through Kliently are confidential, adhering to the highest standards of legal ethics and client privacy.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">17<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">What happens if I get disconnected from the call?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>If you get disconnected from the meeting, you can always re-enter the call by going to your booking in the Bookings section of the app and press the button \u201dJoin the meeting\u201d.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">18<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">How old must I be to use the Kliently app?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>To use the Kliently app you must be 18 years or older.<\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">19<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">How do I get in touch with support?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>Kliently&#8217;s support is staffed on weekdays between 8am-5pm. You can contact our support by sending an e-mail to info@kliently.se. We do our best to answer your questions within 24 hours. <\/p>\n\t\t\t  <\/div>\n\t\t\t\t<\/div>\n\t\t\t  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"icon\">\n\t\t  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n\t\t\t  <\/svg>\n\t\t\t  \n\t\t\t<\/div>\t\t\n\t\t\t\n\t\t\t\n\t\t\n\n\t\t\n        \n\n\t\t\n\t\t\t<div class=\"item\">\n\t\t\t  <p class=\"number\">20<\/p>\n\t\t\t\t<div>\n\t\t\t  <p class=\"text\">Where do I turn if I have any complaints?<\/p>\n\t\t\t\t<div class=\"hidden-box\">\n\t\t\t\t<p>If for any reason you are not satisfied with the advice or treatment you have received, we would like to hear about your experience. 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